Technical Services

Workstation Setup

• Setup Workstation for your organization.
• Laptop/Desktop provided by the organization
• 9am to 5pm weekdays only

Price is per device
If more than 25 devices, please contact us at support@theitguys.my

• Client need to provide setup details to on-site engineer which include login credentials
• This service is not including of hardware. If you require hardware from us, please email us support@theitguys.my
• This service is only for workstation setup. Not for troubleshooting such as Network and other PC troubleshooting.

Workstation Troubleshooting

• Troubleshooting Workstation for your organization.
• Laptop/Desktop provided by the organization
• 9am to 5pm weekdays only
• Hourly rated

• Client need to provide setup details to on-site engineer which include login credentials
• This service is not including of hardware change. If required hardware, we will email the recommended hardware replacement
• Troubleshooting such as PC hardware and software troubleshooting. If a software is provided by third party provider, we will coordinate with the vendor, provided the client provides all the necessary details.

Network Troubleshooting

• Troubleshooting internal network for your organization.
• 9am to 5pm weekdays only
• Hourly rated

• Client need to provide network details to on-site engineer which include login credentials
• This service is not including of hardware change. If required hardware, we will email the recommended hardware replacement
• Troubleshooting such as PC hardware and software troubleshooting. If a software is provided by third party provider, we will coordinate with the vendor, provided the client provides all the necessary details.
• Any issue with the organization's ISP is out of scope. We will only help escalate the issue to the relevant ISP for the further troubleshooting.

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